The Company Knowledge Agent
A private AI assistant trained on your documents, policies and procedures, answering staff questions instantly with sources cited. Onboards new starters with role-specific guidance available on demand, day one.
The challenge
Policies, procedures, product knowledge and hard-won experience live in hundreds of documents and a handful of heads. New starters take months to become productive; experienced staff field the same internal questions daily; when people leave, knowledge leaves with them.
What the AI does
- •A private AI assistant trained on your documents, policies and procedures, answering staff questions instantly with sources cited
- •Onboards new starters with role-specific guidance available on demand, day one
- •Pre-loaded with your company context, so users ask the question without explaining the background every time
- •Updates automatically as documents change, with access controls mirroring your permissions
In practice
Week one, new starter: "how do I book leave, who approves expenses, where's the brand template" - answered instantly with the source policy cited, instead of interrupting three colleagues.
Engineer on a client site: queries the full specification history of a product variant from a phone, gets the answer with the source document linked - no call back to the office.
The questions tell you something: the agent's dashboard shows which topics staff ask about most, revealing exactly where your documentation, training and processes need attention.
Evidenced results
Note: The agent only answers from your approved content, with every answer traceable to its source document, so accuracy is auditable, not assumed.
How it's delivered
Service pathway: Advisory > Managed > Sovereign
CETSAT audits and structures your knowledge sources, builds the agent with your access controls embedded, and deploys it where your people already work (Teams, intranet or standalone). For sensitive content, the entire system can run on CETSAT-hosted or fully private infrastructure.
The first 90 days
Discover
Knowledge audit: which sources are trustworthy, which are stale, and how access permissions should map to roles.
Deploy
Agent built on approved content only, with your permissions enforced, deployed into Teams or intranet where staff already work.
Prove
Usage, answer accuracy and content-gap reporting monthly; the knowledge base improves in response to real questions.
Frequently asked questions
Ready to make your knowledge accessible?
Take our free AI Readiness Score to see where you stand, or book a discovery session to discuss your knowledge management challenges.